GENERAL TERMS AND CONDITIONS (hereinafter, the Website) is a website owned by Barcelona Knits SL, hereinafter THE OWNER, with CIF/NIF no.: ES-B67186254 and registered office at: Carrer Martínez De La Rosa, 71, Local 2, C.P. 08012 – Barcelona (Barcelona).

The access, reproduction and use of the services of the Web requires the previous acceptance of the Conditions of Use in force at every moment; THE OWNER reserves the right to modify these Conditions when he considers it opportune, by means of the publication of the new text in the Web. It is responsibility of the user to know the Conditions of Use before acceding to the products and services of the Web; in case of not being in agreement with the same ones, we requested to him, he abstains from using it.


The Website is a work composed of various integrated and inseparable elements (text, illustrations, photographs, animated images, videos, computer programs, including html codes of the website, etc.), whose Intellectual Property belongs to THE OWNER, except for those materials obtained under license from third parties.

THE OWNER and its licensors retain at all times the Intellectual Property on the Web and on the different elements that compose it, individually considered, in all the copies that are made (whatever the support to which they are incorporated), granting on them only the rights of use that are described below. Any right not expressly granted is understood to be reserved.

THE OWNER is also the sole owner of the design and graphic image of the Web, reserving the pertinent legal actions that could correspond to him against the persons who carry out imitations or unfair uses of the same one.


It is allowed:

  • Browsing the Web, that is to say, accessing and viewing it on a device, any temporary or accessory reproduction being authorized, provided that it is not voluntary and forms an integral and essential part of the technological process of transmission. The navigation through certain sections of the Web requires prior registration.
  • To benefit (prior registration), of the services and advantages provided by THE OWNER through the Web to its users, under the conditions that are expressly stated in the different sections.

It is strictly forbidden:

  • Any operations with respect to the Web, its contents, downloaded products and copies of all of them that are contrary to the law, good customs and good faith.
  • Any use outside the personal and private sphere, especially those with commercial or professional purposes, including the sending of advertising or messages and the collection and processing of third party data.
  • Any type of extraction, public communication and/or transmission, in whole or in part, by any means, outside the private sphere of permitted use and, especially, its incorporation into any other work, including web pages, collections or databases. Exceptions to this prohibition are the publication in the media of materials that can be downloaded from the Press Room section.
  • The removal, concealment or falsification of the notices and warnings about the Intellectual or Industrial Property of the Web or any of the products provided through the same.
  • The operations and activities expressly prohibited in any other sections of these General Conditions and, in general, any that may harm the normal operation of the Web, other users or any third party.


  • It is authorized the establishment of links and hyperlinks to the Web from other pages or websites, provided that they are not done in a way that harms the public image and brand of the OWNER, the Web or any of the persons and products referred to therein. In the establishment of links to the Web is expressly prohibited the use of techniques that imply confusion about the identity and ownership of the contents, such as framing or other.
  • It is forbidden to establish links from pages or websites whose contents promote or advocate, directly or indirectly, any kind of violence, discrimination, pornography or illegal activity. Likewise, the establishment of links for commercial purposes is expressly prohibited.

In the creation of links is expressly prohibited the use of elements extracted from the Web, without the express prior consent of THE OWNER.
In no case may it be understood that the links to the Web from pages or websites of third parties imply relations of THE OWNER with the owners of these, nor imply endorsement, sponsorship or recommendation of THE OWNER on them, so THE OWNER will not be responsible at all for their content and legality.


As a customer or user of the Web, you agree to make appropriate use of the content and services offered through the same and not to use them for:

  1. Incur in illicit, illegal or contrary to good faith and public order activities.
  2. Disseminate content or propaganda of a racist, xenophobic or pornographic nature, which advocates terrorism or violates human rights.
  3. Cause damage to the physical and logical systems of the OWNER, its suppliers or third parties, introduce or spread computer viruses or any other physical or logical systems that are likely to cause the aforementioned damage.
  4. Disseminate content that undermines the image and reputation of the OWNER or third parties.
  5. Violate the rights of intellectual property, industrial, image, honor or others that correspond to the OWNER or third parties.

THE OWNER will have full freedom to decide whether the contributions and messages are finally published on the Web or not, being empowered to withdraw them when it deems appropriate.
The infringement of any of the rules contained in these Terms of Use and especially of the provisions of this clause, shall entitle THE OWNER to terminate immediately as a user or subscriber of the Web.


The forms of payment accepted in the online store are:

  • Bank transfer
  • Paypal
  • Entradium


The shipping methods available in the online store are:

  • Courier service
  • Pick up in store


The delivery time for shipments made by your online store are: Variable delivery time depending on the destination. Between 2 and 20 calendar days.


Based on the provisions of art. 103 of the General Law for the Defense of Consumers and Users, the right of withdrawal is excluded due to the following reason:

  • Cancellation or refund of any kind of tickets to Barcelona Knits is not allowed. The change of owner is allowed by contacting
  • The withdrawal of merchandising products purchased at is allowed within 14 calendar days from the receipt of the order, provided that the product is kept in the original packaging and there is no damage.


To request a product exchange, the customer must contact customer service within 14 calendar days of receipt of the order.
No freight collect shipments will be accepted under any circumstances.
In case the product to be exchanged has a higher price than the one previously purchased, the customer must pay the difference in value. If on the other hand, the new product has a lower price than the one previously purchased, the difference in the amount will not be refunded in cash, but will be in the form of a gift voucher to be used in your next purchase.
To manage any type of return or exchange of products purchased at the customer must contact our Customer Service by sending an email to
The customer must indicate the order number and we will tell you exactly all the steps to follow. We also inform you that we will not accept changes or returns that have not been previously communicated through the indicated channels.


The customer or user may cancel his order, as long as it has not left our warehouses. In this case, you should contact us via email or Customer Service channels, communicating your identification data and order reference number.
In case of cancellations we will proceed to refund the amounts previously paid by the user or customer, through the same means used for the initial transaction.
We do not accept cancellations of tickets in any of its modalities to Barcelona Knits.


The customer will be able to cancel the order without any charge and without providing any reason, having to contact as soon as possible with customer service through the following email address:, whose opening hours are: Monday to Friday from 10h to 18h.

If the order has not left our warehouse, we will cancel it without any problem, but if the order is already on its way, we will have to wait to receive it back and once the reception of the order is confirmed, the amount of the product will be refunded minus the shipping costs and the refund will be carried in the same form of payment used in the purchase.


The information or personal data you provide will be treated in accordance with the provisions of the Privacy Policy. By using this website you consent to the processing of such information and data and declare that all the information or data you provide us are truthful and correspond to reality.


THE OWNER reserves the right to make, without notice, any changes it deems appropriate on the Web, may change, delete or add content and services provided through the same, as the way in which they are presented or located.

Although THE OWNER will make its best efforts to keep the information contained on the Web updated and free of errors, it does not offer any guarantee regarding its accuracy and updating. Nor is guaranteed to obtain any result or specific purpose, so that access and use of the Web, is the sole responsibility of users and customers.


THE OWNER will pursue the breach of these Terms of Use, as well as any misuse of the Web or its contents, infringements of the rights that correspond to it or its licensors, especially those of Intellectual and Industrial Property, exercising all actions, civil and criminal, which may correspond in law.


Also, under the terms set out in Article 14 of EU Regulation 524/2013, on consumer dispute resolution, a direct link to the online dispute resolution platform is provided:


For any controversy or dispute that may arise, arising from these terms or conditions, Spanish Law shall be applicable. The resolution of legal disputes shall be subject to the jurisdiction of the Courts and Tribunals of the domicile of the user or customer.

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